No merchandise may be returned to Cycra Racing for any reason without prior approval by an authorized representative of Cycra Racing. Follow these steps in order to ensure proper return of merchandise:
- Contact your Cycra sales representative and request an RGA (Returned Goods Authorization) number.
- Provide your Cycra sales representative with full and proper information regarding the details of the merchandise to be returned, such as reason(s) why, date of purchase, etc.
- All returns must be accompanied by a copy of the original invoice receipt.
- All merchandise must be properly repackaged in order to ensure safe shipment and delivery of the merchandise to Cycra Racing. All returns must be shipped prepaid and should be insured.
Cycra Racing will accept authorized returns within 30 calendar days of the product purchase date. Shortages and discrepancies should be reported within 10 calendar days. Authorized returns must be in the complete and original packaging. Merchandise must be in the original condition including all components and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. It is your responsibility to return any part in resalable condition. Any items deemed non-returnable will be returned to the customer. Freight charges are the responsibility of the customer. If the invoice date of the returned item is 30 days or less, we will give full credit less shipping provided the items are in original condition and resalable. If the return date is 31-60 days beyond the invoice date, we will give credit less shipping and a 20% restocking fee provided the items are in original condition and resalable. If the return date is 61-90 days beyond the invoice date, we will give credit less shipping and a 30% restocking fee provided the items are in original condition and resalable. Cycra Racing will not accept any product that appears to have been used. All returns are subject to inspection. Credits will be issued within 30 days within the same manner as original payment (open account, credit card, etc).